Payments
Make Me Beautiful.co.uk is run by Rising Dragon Enterprises Ltd. You can pay for purchases using any of the following methods.
- Secure Credit Card Payment - we accept Visa, Mastercard, Maestro (Switch), Solo, JCB and Diners cards. These payments are made through WorldPay, part of the Royal Bank of Scotland, and the global leader in secure online transactions so that you can rest assured you are shopping in a safe environment. Your credit card statement will show purchases made with us as 'Rising Dragon Enterprises Ltd'
- PayPal - PayPal allows you to transfer funds either from your existing account balance or from the credit cards you have registered with PayPal. PayPal payments to us will show as 'Rising Dragon Ltd' in your PayPal account history.
- Cheque or Postal Order - we accept cheques or postal orders made payable to Rising Dragon Ltd. Orders placed this way ship once your payment has cleared, typically three to five days from us receiving your payment.
- Bank Transfer - we accept direct bank transfers in Euros. These are made using DirecteBanking.com, which is run in partnership with Sofort Bank of Germany and to the highest German quality and safety standards. DirecteBanking means you can make payments without the need for a credit or debit card. We can take bank transfers from German, Switzerland, Austria, Belgium and UK banks.
Telephone Orders
We welcome telephone orders and can accept Visa, Mastercard, Maestro (Switch), Solo, JCB and Diners cards for payment. If you prefer to make your order by telephone, want to check availability of a certain item or to confirm timescales for delivery, please call us on 0208 123 9800.
Shipping
Postage & Packing starts from £2.20 for standard Royal Mail First Class delivery on all UK orders. We offer the following:
-
Standard 1st Class Royal Mail Post – this is the cheapest option, and it’s also untracked. Whilst the vast majority turn up within a day or two from dispatch, in the minority of cases where there is a delay, we will not have a tracking code for you. The Royal Mail classes post as lost if it does not arrive after 28 days. In that time we will be unable to help you.
For International Orders we offer Royal Mail 1st Class Airmail as the equivalent. The majority of the world is reached within 10 days by this service, although your local customs can sometimes cause delays. Like Royal Mail 1st Class, Royal Mail Airmail offers no tracking and we are unable to offer assistance should there be delayed mail until it has reached the time frame Royal Mail officially class it as lost when making a delivery to your country.
- Royal Mail 1st Class Recorded Post – this is slightly more expensive than standard 1st class and it comes with a tracking code that you use online at http://track.royalmail.com or with their customer service lines. Due to it being tracked it’s rarer for it to get lost although the service is no faster than standard 1st class.
For International Deliveries we use Royal Mail’s International Signed For service. This does provide tracking and is passed as Priority mail to your country’s postal service for delivery. Most countries now support tracking for the entirety of the route however some will only be able to tell you it’s whereabouts once delivery has been attempted.
- Royal Mail Special Delivery – this is a priority service. We will try our utmost to ship your order promptly and once shipped, it will be delivered on the next working day by 1pm guaranteed. You will have a tracking code emailed to you upon dispatch.
If you require a Saturday Special Delivery, you must choose this in the shipping options at checkout, otherwise orders shipped Special Delivery on a Friday will arrive on Monday. If we are unable to ship your order in time, we will refund the delivery charges down to standard Special Delivery.
Special Delivery is only available to UK mainland customers.
Orders are typically processed and dispatched in 2 to 4 days. We prioritise Special Deliveries. We do not ship on the weekend; if your order does get marked as shipped during the weekend it will catch Monday's post. If you have any questions about shipping, feel free to call us on 0208 123 9800.
Back Orders
If your item is not in stock, we will back order for you. You will be alerted
to this by email and will be kept informed throughout.
Returns
All products carry a 14 day no-quibble money back guarantee - simply return the item to us within 14 days of the dispatch date and we'll return your payment in full, no questions asked.
Important Exclusions from 14 Day No-Quibble Money Back Returns Guarantee
Our Money Back Guarantee does not apply to earrings which have been fitted with an upgraded fitting such as an upgrade to screw on fitting. These earrings are customised to order especially for you and therefore cannot be returned once ordered.
We also cannot offer refunds on pierced earrings for obvious hygiene reasons.
Items that are returned undelivered because the Royal Mail was unable to deliver them will incur a £3 administration charge. Examples of this might be that you supplied the wrong address or you failed to collect a parcel from your local sorting office within the period that Royal Mail hold your post for you. We will resend the item if you pay the postage again. |
